Refund policy

WARRANTY

If the piece(s) shows faulty craftmanship within 180 days, we will do our best to provide repairs. INSECTS / BRUTAL PHYSICAL DAMAGE / PET DAMAGES / NORMAL WEAR AND TEAR STRICTLY NOT INCLUDED.

ONCE DOWNPAYMENT DONE NO REFUND POLICY APPLIES.

Natural Wood Disclaimer 

The appearance of cracking and checking in natural wood furniture can be alarming at first, but rest assured that it's a natural part of timber's lifecycle. This is true not only for furniture but for buildings, utensils, instruments, and ships. If you're concerned you've received a defective product and that the cracks you see are a sign of damage, we can attest that this is not a sign of deterioration but a natural reaction to climate.

 

Why Does Wood Split and Crack?

 ·  Cracking and checking occur when the grain of timber reacts to the moisture level in the air.

·   Wood adapts itself to the environment's moisture, temperature, and exposure to sunlight.

·   This is known as equilibrium, where natural wood will shift with the climate around it.

 

This can be startling to those who have never owned organic or reclaimed wood products before, as they fear the item is of lesser quality, but it's simply nature's way of making itself at home. We have a particular affinity for natural wood products. Many of our artisans favour solid wood to craft their pieces, allowing us to appreciate their unique marking and shift over time. This closely links with the wabi-sabi lifestyle, finding charm in the natural ebb and flow of life.

 

Should I Be Worried About Structural Integrity?

Not at all, unless the functionality of your furniture is affected by cracks, there are no issues associated with the natural cracking of wood. If anything, checks and cracks are actually helpful in reinforcing structural integrity as it helps to release the tensions and pressure of shrinking or expanding wood. You can witness these changes throughout the seasons, as if your furniture is a living, breathing being.

 

Can I Prevent Timber Cracking?

Because this is a natural process, it cannot be stopped only slowed. Our craftsmen use chemical free, organic finishings that help to keep the woods natural integrity, embracing its virgin qualities. Therefore, cracking may occur throughout its lifespan, particularly with reclaimed wood.

 

However, if you are looking for ways to decelerate this process, we can recommend keeping your household at around 50% humidity by using a humidifier or dehumidifier. You can also avoid rooms that are excessively hot, dry, damp or that have direct sunlight throughout the day. These conditions help to prevent the possibility of natural wood cracking.

 

We cannot recommend any wax, polishes, or finishes at this time as we have never tested such chemicals on our homeware. We do urge you to enjoy the organic beauty of your wood furniture, however, if you choose to use such preventative methods, try solutions sparingly at first to ensure it has the desired effect you are looking for.

 

Should you have any further enquiries about wood cracking or checking, our customer service team would be more than happy to answer your questions: dedipofurnituredepot@gmail.com


Order Finality and No Refund Clause

All orders placed with Dedipo Furniture Depot are custom-made, made-to-order, and tailored to the Client’s specific requirements, specifications, and approved designs.

Upon confirmation of the order and receipt of any form of payment (whether partial or full), the order shall be deemed final, binding, and irrevocable. The Client expressly acknowledges that no cancellation, withdrawal, or suspension of the order shall be permitted thereafter.

In view of the bespoke nature of the items:

  1. Strict No Refund Policy
    All payments made are non-refundable, whether in part or in full, under any circumstance, including but not limited to change of mind, project delay, or non-usage of the items.

  2. No Return or Exchange
    Completed or in-production items shall not be eligible for return, exchange, or resale, as these are fabricated specifically for the Client.

  3. Production Commencement
    Production shall commence only upon the Client’s formal approval of plans, drawings, and specifications. Upon such approval, all materials, labor, and resources are procured and allocated exclusively for the Client’s order, rendering the same non-recoverable.

  4. Approved Plans and Specifications
    The Client is responsible for ensuring that all drawings, dimensions, materials, finishes, and specifications are thoroughly reviewed and approved prior to production. Dedipo Furniture Depot shall not be held liable for any errors, omissions, or changes requested after such approval.

  5. Revisions and Variations
    Any request for changes after approval shall be subject to separate quotation, additional costs, and possible adjustments to the project timeline, at the sole discretion of Dedipo Furniture Depot.

  6. Client-Caused Delays and Liability
    The Client acknowledges that any delay arising from their actions or inactions—including but not limited to delayed approvals, changes in design or specifications, site unpreparedness, restricted site access, or failure to provide necessary information—shall result in corresponding adjustments to the project schedule.

    Dedipo Furniture Depot shall not be held liable for any delays, additional costs, or damages arising from such client-caused circumstances.

    Any resulting costs, including but not limited to storage fees, remobilization, labor adjustments, material price increases, and logistics rescheduling, shall be borne solely by the Client.

    Furthermore, Dedipo Furniture Depot reserves the right to revise timelines, suspend work, or reallocate production schedules until such delays are resolved, without prejudice to its rights under this agreement.

  7. Force Majeure
    Dedipo Furniture Depot shall not be held liable for any failure or delay in the performance of its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, typhoons, floods, earthquakes, fire, pandemics, government actions or regulations, labor strikes, material shortages, transportation disruptions, or other unforeseen circumstances (“Force Majeure Event”).

    In the event of a Force Majeure Event, all affected timelines and obligations shall be automatically extended for the duration of the event, including a reasonable period for recovery and resumption of operations.

    Dedipo Furniture Depot reserves the right to adjust schedules, suspend work, or revise delivery timelines without incurring any liability. Any additional costs arising from such events, including but not limited to material price increases, storage, or logistics adjustments, may be subject to equitable adjustment and shall be communicated to the Client accordingly.

  8. Late Payment Penalty
    The Client agrees to adhere strictly to the agreed payment terms and schedule. Any payment not made on or before its due date shall be considered delinquent.

    Dedipo Furniture Depot reserves the right to impose a late payment penalty of [3%] per month (or the maximum rate allowed by law) on any outstanding balance, computed from the due date until full settlement.

    In the event of delayed payment:

    • Dedipo Furniture Depot may suspend production, delivery, or installation until all outstanding balances, including penalties, are fully paid.

    • Any resulting delay in the project timeline shall be attributed solely to the Client.

    • The Client shall be responsible for any additional costs incurred, including but not limited to storage, re-delivery, remobilization, and administrative expenses.

    Dedipo Furniture Depot further reserves the right to withhold release of completed items until full payment, including all applicable penalties, has been received.

By proceeding with the order and making payment, the Client fully understands, accepts, and agrees to be legally bound by this clause.