Terms of service

TERMS

PRICES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

STRICTLY NO FULLPAYMENT NO DELIVERY POLICY : CLEARANCE NEEDED FOR GATE PASS

ALL READY MADE SUBJECT TO AVAILABILITY ITHOUT PRIOR NOTICE.

PLEASE READ : LOOSE FURNITURE

FOR CONFIRMATION OF YELLOW HIGHLIGHT BEFORE ROLLING OUT TO PRODUCTION.

•TERMS: 70% BOOKING DOWNPAYMENT TO CONFIRM ORDER AND START PRODUCTION & 30% FULLPAYMENT BEFORE DELIVERY TO GET DISPATCH RELEASE FOR DELIVERY SCHEDULE. ONCE DOWNPAYMENT DONE NO REFUND POLICY APPLIES.

1. FOR BOOKING : 70% DEPOSIT OF PAYMENT.

2. CONFIRM DATA IN ORDER FORM BY PROVIDING E-SIGNATURE FOR CONFIRMATION OF DETAILS.

3. STRICTLY MUST SEND FORMAL ORDER FORM WITH SIGNATURE / E-SIGNATURE & PROOF OF DOWNPAYMENT BEFORE PRODUCTION TIMELINE STARTS, ORELSE WILL CAUSE CORRESPONDING DELAY IN DELIVERY.

4. ONCE DOWNPAYMENT IS DONE ORDER IS CONFIRMED & FINAL. MUST SIGN FORM AND SEND PROOF OF DOWN PAYMENT. NO REFUND AND NO CHANGE OF MIND OR ELSE DOWN PAYMENT WILL BE FORFEITED.

5. THEN WILL ROLL OUT FOR PRODUCTION SCHEDULE (BY BATCH). PRODUCTION UPDATE IS ONLY GIVEN UPON REQUEST.

6. READY FOR DELIVERY ITEM/S MUST BE PROCESSED FOR CLEARANCE WITH IN 7 DAYS TO NOT INCUR STORAGE FEE 500PHP/DAY OR 50PHP PER ITEM PER DAY WHICH EVER IS HIGHER WILL APPLY, PLUS FINANCE CHARGES (SUBJECT TO PREVAILING INTEREST RATE). ONCE CLEARANCE DONE DELIVERY SCHEDULE WILL BE RELEASED.

6.1 IF CANNOT BE DELIVERED, DISPATCHING OFFICER SHALL DIRECT THE CUSTOMER TO PARTNER STORAGE PROVIDER. PRODUCTION

WOULD REQUIRE THE CUSTOMER TO CHECK THE ITEMS PERSONALLY PRIOR DELIVERY TO PARTNER STORAGE PROVIDER. DEDIPO SHALL NOT BE

HELD LIABLE FOR ANY DAMAGE/S THAT THE ITEM/S MIGHT ENCOUNTER WHILE AT THE STORAGE PROVIDER.

6.2. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : GATE FEE, VILLAGE FEES.

6.3. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : MEDICAL REQUIREMENTS SUCH AS BUT NOT LIMITED TO COVID/RAPID TESTS, SWAB TESTS, & ETC.

7. FOR ORDERS THAT REQUIRE MINOR TO MAJOR ONSITE INSTALLATION, KINDLY ALLOT 2-3 TO MAXIMUM OF 7-14 WORKING DAYS.

8. PRODUCTION ONLY ALLOWS 2 WEEKS APPROVAL OF FABRIC/WOOD SHADE/ETC., TO COMPLETE ORDER FORM DETAILS. FOR DELAYS IN APPROVAL, KINDLY EXPECT SET BACK FROM THE SUPPOSED DATE OF COMPLETION. # OF DAYS DELAYED FROM 2 WEEKS APPROVAL WILL BE ADDED TO THE EXPECTED RELEASE DATES.

A. CANCELLATION OF ORDER ONCE DOWNPAYMENT HAS BEEN MADE IS STRICTLY PROHIBITED AND WILL RESULT TO FORFEITED PAYMENT.

B. CHANGE OF DESIGN/MEASUREMENT/TECHNICALITIES ETC. ONCE DRAFT IS APPROVED AND OR ON PRODUCTION ALREADY IS STRICTLY PROHIBITED AND WILL INCUR EITHER ADDITIONAL CHARGES OR MARK AS A NEW ORDER FOR PAYMENT SUBJECT TO WORKSHOP APPROVALS.

C. CUSTOM MADE HAND CRAFTED COUNTED UPON APPROVAL OF SHOP DRAWING NOT UPON DOWNPAYMENT : PRODUCTION LINE UP 90-120 WORKING DAYS BUT REST ASSURE WE'LL MAKE IT AS FAST WE CAN. NO RUSH ORDERS AS IT IS HAND MADE. LEAD TIME DOES NOT INCLUDE PACKAGING AND TRANSIT. IN CASES INTERNAL PRODUCTION TARGET IS GIVEN, IT IS STILL TENTATIVE AND NOT FINAL. SHOP DRAWING LOOK IS FOR TECHNICAL LAYOUTS AND DIMENSIONS ONLY.

D. IF THE PIECE(S) SHOWS FAULTY CRAFTMANSHIP WITHIN 180 DAYS, WE WILL DO OUR BEST TO PROVIDE REPAIRS. INSECTS / BRUTAL PHYSICAL DAMAGE / PET DAMAGES / NORMAL WEAR AND TEAR STRICTLY NOT INCLUDED. NATURAL WOOD GRAINS & SHADE MAY VARY. NATURAL STONE GRAINS & SHADE MAY VARY. ALL PIECES ARE TREATED WITH ANTI-PESTS(TERMITES ETC.) THUS ANY PIECES FOUND WITH PEST ISSUE IN CLIENT'S SITE & ESPECIALLY WITH CONSTRUCTION WILL NOT BE COVERED. DELIVERED ITEMS WITH SIGNED RECEIVED IN GOOD CONDITION WHILE CONSTRUCTION / WORKS ARE ONGOING, ANY DAMAGES OR DIRT INCURRED TO ITEMS WILL STRICTLY NOT BE COVERED.

E. TERMS / CONDITION NOT SPECIFICALLY INCLUDED IN THIS PROPOSAL IS NOT VALID.

F. ANY VERBAL AGREEMENT WILL NOT BE VALID.

G. IF THE PIECE(S) ARE SHIPPED VIA 3RD PARTY COURIER, WE WILL NOT BE LIABLE FOR ANY DAMAGE TO THE ITEM ONCE RECEIVED. WITH ADDITIONAL FEE FOR CRATING (CRATING FEE).

H. FOR ITEMS NOT PROCESSED / NOT CLAIMED / NOT PAID AFTER 90 WORKING DAYS AFTER COMPLETION, ADDITIONAL FEES OF 1% OF THE TOTAL AMOUNT FOR EVERY DAY OF DELAY OR CANCELLATION OF ORDER FORFEITING DOWNPAYMENT WILL APPLY.

I. ALL STONES HAVE VARIATIONS OF SHADING, PATTERN , COLOR AND FINISH WHICH SHALL NOT BE CONSIDERED DEFECTS. THE FACT THAT THE MATERIAL IS NATURAL MEANS IT MAY PRESENT IMPERFECTIONS INHERENT IN ITS NATURE, SHADING, VEINING AND CHARACTER OF THE STONE ITSELF.

J. APPROVED SWATCHES FABRIC OR COLOR FINISHES MAY VARY IF APPLIED TO THE ACTUAL SIZE OF ITEMS. MAY ALSO VARY DUE TO NATURAL OR AMBIENT LIGHTINGS OF AREA.

K. FOR ITEMS NOT ASSEMBLED ON SAME TRIP/DAY AS DELIVERY, WILL INCUR ADDITIONAL ASSEMBLE FEE.

PLEASE READ : BUILTINS

FOR CONFIRMATION OF YELLOW HIGHLIGHT BEFORE ROLLING OUT TO PRODUCTION.

1. FOR BOOKING : 50% DEPOSIT OF PAYMENT.

2. CONFIRM DATA IN ORDER FORM BY PROVIDING E-SIGNATURE FOR CONFIRMATION.

3. STRICTLY MUST SEND FORMAL ORDER FORM WITH SIGNATURE / E-SIGNATURE & PROOF OF DOWNPAYMENT FOR DOCUMENTATION SUBMISSION TO WORKSHOP, ORELSE WILL CAUSE CORRESPONDING DELAY IN DELIVERY.

4. ONCE DOWNPAYMENT IS DONE ORDER IS CONFIRMED & FINAL. MUST SIGN FORM AND SEND PROOF OF DOWN PAYMENT. NO REFUND AND NO CHANGE OF MIND OR ELSE DOWN PAYMENT WILL BE FORFEITED.

5. THEN WILL ROLL OUT FOR PRODUCTION SCHEDULE (BY BATCH). PRODUCTION UPDATE IS ONLY GIVEN UPON REQUEST.

6.1 IF CANNOT BE DELIVERED, DISPATCHING OFFICER SHALL DIRECT THE CUSTOMER TO PARTNER STORAGE PROVIDER. PRODUCTION

WOULD REQUIRE THE CUSTOMER TO CHECK THE ITEMS PERSONALLY PRIOR DELIVERY TO PARTNER STORAGE PROVIDER. DEDIPO SHALL NOT BE

HELD LIABLE FOR ANY DAMAGE/S THAT THE ITEM/S MIGHT ENCOUNTER WHILE AT THE STORAGE PROVIDER.

6.2. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : GATE FEE, VILLAGE FEES.

6.3. ADDITIONAL CHARGES OR CLIENT SHOULDER ON SITE FOR : MEDICAL REQUIREMENTS SUCH AS BUT NOT LIMITED TO COVID/RAPID TESTS, SWAB TESTS, & ETC.

7. FOR ONSITE INSTALLATION, KINDLY ALLOT 14-20 WORKING DAYS. FOR PROJECTS OUTSIDE METRO MANILA, THE FOLLOWING COSTS WILL BE CHARGED TO CLIENT/BUYER'S ACCOUNT : FREIGHT CHARGES, TRANSPORTATION EXPENSES, BOARD & LODGINGOF STAFFS FOR MEASUREMENTS, TRANSPORTATION EXPENSES, BOARD & LODGING OF INSTALLERS.

A. CANCELLATION OF ORDER ONCE DOWNPAYMENT HAS BEEN MADE IS STRICTLY PROHIBITED AND WILL RESULT TO FORFEITED PAYMENT AND CORRESPONDING STORAGE FEES.

C. CUSTOM MADE HAND CRAFTED COUNTED UPON APPROVAL OF SHOP DRAWING NOT UPON DOWNPAYMENT : PRODUCTION LINE UP 120-180 WORKING DAYS BUT REST ASSURE WE'LL MAKE IT AS FAST WE CAN. NO RUSH ORDERS AS IT IS HAND MADE. LEAD TIME DOES NOT INCLUDE PACKAGING AND TRANSIT. IN CASES INTERNAL PRODUCTION TARGET IS GIVEN, IT IS STILL TENTATIVE AND NOT FINAL. DELAYS DUE TO FORCE MAJEURE AND OR ACTS OF GOD WILL INCUR EXENTION AND ASSESSMENT OF TARGET RELEASE DATES.

E. TERMS / CONDITION NOT SPECIFICALLY INCLUDED IN THIS PROPOSAL IS NOT VALID.

F. ANY VERBAL AGREEMENT WILL NOT BE VALID.

G. IF THE PIECE(S) ARE SHIPPED VIA 3RD PARTY COURIER, WE WILL NOT BE LIABLE FOR ANY DAMAGE TO THE ITEM ONCE RECEIVED. WITH ADDITIONAL FEE FOR CRATING (CRATING FEE).

H. FOR ITEMS NOT PROCESSED / NOT CLAIMED / NOT PAID AFTER 90 WORKING DAYS AFTER COMPLETION, ADDITIONAL FEES OF 1% OF THE TOTAL AMOUNT FOR EVERY DAY OF DELAY, STORAGE FEES WILL APPLY AND CANCELLATION OF ORDER FORFEITING DOWNPAYMENT WILL APPLY.

J. APPROVED SWATCHES FABRIC OR COLOR FINISHES MAY VARY IF APPLIED TO THE ACTUAL SIZE OF ITEMS. MAY ALSO VARY DUE TO NATURAL OR AMBIENT LIGHTINGS OF AREA.

K. FOR ITEMS NOT ASSEMBLED ON SAME TRIP/DAY AS DELIVERY, WILL INCUR ADDITIONAL ASSEMBLE FEE.